Démarche en ligne
Seize the mediator Tourism and Travel
Allows you to contact the tourism and travel mediator online in the event of a conflict concerning the following sectors:
- Hospitality
- Air transport
- Maritime transport
- Transport by coach
- Travel agencies.
The professional must Join the Mediation tourism and travel (list of members available on the page).
Your request for mediation must be preceded by a written complaint (postal or electronic) to the trader, to which he replied in the negative or did not reply within 2 months.
The approach is free of charge.
You have 1 year from your written complaint to make your request for mediation.
Attach the supporting documents necessary to support your request (contract, photos, etc.).
For details, please use the practical information sheets :
J'ai réalisé une démarche administrative
Je donne mon avis sur Services Publics +. L'administration concernée me répondra.
Émetteur de la démarche en ligne : Tourism and travel mediator
Verified 02 July 2026 - Entreprendre Service Public / (Prime Minister)