How to contact the learning mediator?
Verified 12 November 2026 - Entreprendre Service Public / (Prime Minister)
Where there is a litigation between an employer and an apprentice, the mediator of learning accompany them to find out of court one solution to their problem. In what situations can the learning mediator be approached? We're taking a look at the regulations.
The apprenticeship mediator may be consulted in the following cases:
- Accompaniment of the employer and his apprentice to find out of court one solution to their dispute concerning working conditions
- Rupture by the apprentice of his apprenticeship contract after the first 45 days of hands-on company training.
FYI
The mediator is not competent for pedagogical issues (e.g. content of theoretical and practical training).
Accompaniment on disputes concerning working conditions
The apprenticeship mediator may be consulted at any time where the dispute relates to working conditions, for example:
- Safety at work
- Hours of work
- Remuneration
- Paid leave.
Termination of the employment contract at the initiative of the apprentice
To break his contract, the apprentice must first seize the mediator. He then informs his employer of his intention to break the employment contract after a minimum period of 5 calendar days. The agreement of the mediator is not mandatory.
The breach of contract may occur after a minimum of 7 calendar days.
Please note
The CFA: titleContent must help find a new employer for the apprentice and allow him to follow his theoretical training for 6 months.
The apprenticeship mediator can be approached by the employer and the apprentice.
Depending on his age, the apprentice or his legal representative may refer the matter to the apprenticeship ombudsman:
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The apprentice is of age
The apprentice may refer the matter to the learning mediator.
The apprentice is a minor
It's the legal officer the apprentice who must refer the matter to the learning mediator.
FYI
The mediator may also be referred to the CFA: titleContent.
The mediator to be seised depends on the nature of the company's sector of activity:
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Private sector
A directory is used to find the contact details of the apprenticeship mediator concerned.
Who shall I contact
Public sector
One service is responsible for mediation for apprentices in the non-industrial and non-commercial public sector.
In some ministries, mediators have been appointed. Otherwise, mediation is provided by the local human resources department to which the apprentice reports.
The mediator must allow for the setting up of a mediation interview between an apprentice and his employer.
It seeks to promote the resolution of the conflict between the two parties by establishing a common agreement. To avoid any dispute, it is preferable that this agreement be written.
The presence of a lawyer is not mandatory.
Warning
The learning mediator does not make a decision on the conflict.
The mediation is a mandatory step in the event of breach of contract at the initiative of the apprentice after the first 45 days in-company training.
The procedure is free of charge.
If the mediation does not allow to obtain an agreement of the parties, the employment contract continues.
If the dispute persists, the parties may refer the matter to the labor court council.
Who can help me?
Find who can answer your questions in your region
For information on labor law
For more information on this subject, you can contact Allô Service Public.
Please note: the service does not have access to users' personal files and therefore cannot provide information on their progress.
He does not respond questions concerning unemployment compensation and the approach to the France Labor (formerly Job center), public servants or contract workers of the fCivil Service, the amount or payment of contributions social, wage or employer.
- Lundi : de 08h30 à 17h30
- Mardi : de 08h30 à 12h15
- Mercredi : de 08h30 à 12h15
- Jeudi : de 08h30 à 17h30
- Vendredi : de 13h00 à 16h15
- Service Free
The informants who answer you belong to the ministry responsible for labor.
To obtain contact information for the Learning Mediator
Mediators of learning
Cases authorizing the termination of the apprenticeship contract
Consular Ombudsman
Procedure for termination of the apprenticeship contract
Appointment of a public sector ombudsman
Youth Information and Documentation Center (CIDJ)