Démarche en ligne
Personal area douane.gouv.fr
Registration on douane.gouv is required to use the online services.
Creating an account allows you to find all online services in your personal area and to benefit from personalized information (news, file, events, etc.).
Where can I get information
Information Customs Service
To obtain customs information concerning export, import, customs forms, transport and border crossing, exemptions...
By phone
0,800 94 40 40
Open Monday to Friday from 8:30 am to 6 pm
Toll-free number, price of a local call
Outside the city or from the foreigner, dial +33 1 72 40 78 50
By courier
Access to contact form
For details, please use the practical information sheets :
J'ai réalisé une démarche administrative
Je donne mon avis sur Services Publics +. L'administration concernée me répondra.
Émetteur de la démarche en ligne : Directorate General of Customs and Indirect Duties
Verified 30 September 2025 - Directorate of Legal and Administrative Information (Prime Minister)